Accent

We have worked with Accent as our independent survey partner for several years. Their role is vital in providing the objective, high-quality data we need to truly understand our customers’ perspectives. The clarity of their survey results has been a key driver in helping us identify and implement internal improvements. This focus, backed by Accent’s impartial insights, has helped Ovo attain and retain the No. 1 spot for Offering Energy Efficiency Advice. If you need a reliable, independent survey company that delivers data with total integrity, we highly recommend them.

Just to reiterate our thanks for a job very well done. We really appreciated your tenacity and experience in navigating some tricky challenges and delivering a very clear set of findings.

They’re really personable and quick to respond. And they’re good at what they do.

You get a higher quality output from Accent. Large agencies churn out products not particularly tailored to the clients. They use senior clients to sell the project but you never see them again. Accent senior people are actually working on the project.

They’re knowledgeable, responsive and are experts in their field.

They have a really experienced and knowledgeable senior team who understand my sector and other similar ones, which allows them to bring in fresh ideas and insights to help tackle the challenges the company faces. They’re equally good at qual and quant – not every agency are so good at both.

The team at Accent are responsive and a delight to work with. They're knowledgeable about our work and the constraints that as a business we can have. Working with Accent is also fun - getting the job done but having fun while doing so is very important to us.

We have developed a great relationship with Julian and the team at Accent. They have helped EDF to deliver a compliant solution for smart metering consumer surveys. Meeting all of the regulatory obligations and deadlines as well as meeting our own reporting requirements each month.